Part Time Customer Service Agent – Abtran

Part Time Customer Service Agent – Abtran

Abtran are currently seeking students for part time hours evening and weekends up until Christmas. The shifts would be scheduled around  4-11pm Mon- Fri and 8-8 Sat and Sunday. There is a minimum requirement of 20 hours per week.

You will be based wither in our Curaheen, Model Farm Road or Mahon Office. There is regular bus service from city to door for each location.

Specific duties of the role include:

• Handling a high volume of enquiries from customers, ensuring a quick and effective resolution

• Providing relevant and up to date advice to customers

• Developing a strong understanding of the business and the products/services on offer

• Effectively managing a database through accurate and efficient data entry

• Adhering strictly to data protection and confidentiality laws

• Ad hoc administrative duties

This is a very fast paced role, requiring energetic and enthusiastic individuals with a real drive to succeed. In addition, the ideal candidates will possess:

• An exceptional telephone manner and strong Customer Service ethic

• Previous Customer Service experience in a Call Centre or similar environment (desirable however not essential)

• A high level of accuracy and attention to detail Leaving Certificate or equivalent Computer literacy, ideally have completed a relevant course (e.g. ECDL)

• Ability to work well either individually or as part of a team

• Proven ability to deal with problems and solve them effectively

This is a great opportunity to further develop your customer service skills and earn some €€ coming up to Christmas.

They will be interviewing on Wed 5th November in Sceilig and Ros Cre rooms, Student Centre from 09.00am-6.00pm which will be short basic interviews. If this role sounds of interest, then please apply asap so they can get you scheduled in for your interview time.

Please send in your CV to studentjobs@abtran.com and put UCC – Job Application in the subject box.